Hubby patiently got on his phone and called the provider.
“What is your password?” He didn’t know his password. How would he know his password? It’s been 15 years!
“What are the last four digits of your SSN?” He gave him those numbers.
“What is your password?” Again with the password question!
“I can give you a hint …” The hint didn’t help.
“Can I change my password?”
“Sure! What would you like it to be?”
Are you kidding me? I waited all day when I could have grabbed anyone with a man’s voice and had him make a call on his phone?
In the end, I have a new phone. I haven’t added all the apps I’m used to or put any music on it yet. I managed to upload a few random photos from the other phone and I have contact info from people I don’t even know.
What I don’t have is the authority to make changes to my account with a phone call unless I have the account owner’s password! Guess who chose the password? That’s right – I did! I feel SO much safer now.
Question: What changes do you struggle with because they don't prove as easy as promised?